Last updated: Monday 9/30
This past weekend, a severe hurricane Helene swept through the southeastern United States, causing significant flooding, landslides, and widespread damage. As news continues to emerge, we would like to let you know about the potential impact on our operations and orders. Affected states include Florida, Georgia, South Carolina, North Carolina, and Tennessee. Many regions in these areas face challenges such as power outages, cell service loss, and water supply disruptions.
Our highest priority is the safety and well-being of our manufacturing partners, shipping agents, and teammates. We are closely monitoring the situation and working to assess the full scope of the storm's impact on our supply chain and vendor operations.
Potential order delays
We expect some orders to be delayed due to the operational challenges our vendors and shipping partners face in the affected areas.
The following products are most likely to experience delays:
- Woven Blankets
- Woven Pillows
- Tote Bags
- Throw Pillows
- Accessory Pouches
- Fleece Sherpa Blankets
- Tapestries
- Tea Towels
We are committed to keeping you informed and will proactively share status updates as soon as more information becomes available.
Redundancy and continuity efforts
We are working with home decor vendors in other US regions to mitigate potential disruptions. Where possible, we enable redundant production capabilities to ensure the flow of orders continues.
What you can expect
We will continue to provide real-time updates as the situation evolves. Partners with orders in production or pending shipments will be notified directly via email regarding any changes or delays. Please rest assured that we are doing everything within our power to minimize the impact on your orders while prioritizing the safety of all those involved.
If you have any immediate questions or concerns, you can contact our partner support team at partnersupport@gooten.com.
Thank you for your understanding and patience as we navigate this challenging situation together.