There are different ways you can place an order in the Gooten admin panel. You can either place an order for a sample for yourself or on behalf of your customers. All orders submitted this way will be charged to your Credit Card/PayPal.
Swatches and samples
Since we are a Print-on-Demand business, we do not print in-house and we are not able to offer fabric swatches. However, you can view our popular products page in the knowledge base to find more details about some of our popular products.
Our suggestions when ordering sample products:
- We recommend that you invest in some samples before creating products in your store. Benefits of trying samples include the following:
- Ordering samples will allow you to check the quality of our products to see if they meet your expectations and if they are a good fit for your brand.
- Ordering samples is not free. You would still have to pay for the sample but it gives you an idea of the product.
- We suggest that you use high-quality images for your products.
- If the sample product(s) meet your requirements, you will be able to put them to good use as a draft of your finalized product.
- By having a sample product with a high-quality image, you could use it as a display item which would allow you to put it on display on your own retail space.
Order via Custom Order Form
The easiest way to submit an order is by using our Custom Order Form. This form will allow you to create one-off orders whether you're submitting them for yourself or on your customers' behalf.
To place an order this way, click on the Place an Order tab on the left side of your Gooten admin panel. This will allow you to select one of three available options:
1. Create a new product
This option will allow you to create a new product from scratch. You can simply click on the Create a New Product option.
After adding one product to the cart, you can more to your cart by using the Add more products to cart option to create some more products or add existing ones to your order. All three categories of products can be used for creating one order.
- Create a New Product
- Reorder Products
- Saved Products
While checking out your cart, you can save the shipping address for future orders by ticking the Save this address for later checkbox. This will allow you to quickly choose the same address for the next time that you're ordering using the Custom Order Form.
2. Saved Products
If you have already created one or more products from the Product Hub and you want to order them, you can select the Saved Products option. This feature allows you to add multiple products from different product categories that you've created in your product hub to your cart quickly.
Saved products are displayed in sections which allows you to select a one, more, or all the variants of products options available. It's also possible to combine different product categories in case you decide to change your mind about some of the variants. To do this, you can just un-select them before adding anything to the cart.
If you have wide variety of products in your Product Hub, you can utilize our search bar to make it easier to find products by the title, variants, collections, tags, and name. You can even sort the products by the product title, the date the product is created and the date the product were last modified.
With this process, you can make all the necessary changes to the cart before submitting your order.
This option is available if you have previously placed an order with Gooten and you want to essentially reorder it. To do this, simply select the Reorder Product option.
Even though you are reordering the same item, you have some options available to you if you want to change the reordered item:
- You have the ability to change the quantity of the products you're ordering.
- You can add or remove products from the cart.
- You are able to update the shipping address or change the shipping method or the order.
Order from Product Hub
Another option is that you can order directly from the Product Hub. This option is easy and there is a lot of flexibility because you can order any of your previously created and saved products straight from the product hub.
Products created in the product hub can be saved to your Gooten Storage for later use. You can also order items that you've published in your Shopify, Etsy and WooCommerce store directly from the product hub as well.
When ordering from the product hub, we provide you with the Edit option to change up your design of your product. This option lets you replace the artwork so that you can change up the design if you want before adding it to your cart.
When you click the Edit option, it will take you back to the Design page in the product hub to make your changes. It is also possible to make changes to your design once you add the product to the cart and you can even add more products to your cart if you want. The page has a lot of flexibility just as if you were creating a product from scratch.
Order via CSV
You can submit multiple orders or perform bulk ordering on behalf of your customers by using the CSV Order Import option. This option is also the only way that you can place an order that would be shipped to a military address. Anything that is going to be shipped to a military address must be ordered using the CSV Order Import option.
1. To perform a CSV bulk order, start by logging into your Gooten account and navigating to the CSV Order Import tab on the left-hand side.
2. Download the CSV template file which is available on the page. This is essentially a template to help you fill in the proper information for your order.
3. Fill in the CSV template file with your order information. Please follow the below guidelines to ensure you've entered the information correctly.
- You can find an example of a filled out CSV here.
- Here are the general conditions that need to be met before the orders can be successfully submitted:
The file you will be uploading needs to be in a CSV file format.
The first row includes the headers. Please do not edit any of the headers and keep it default.
Each row below the headers will include a separate order item.
Each order item submitted will be included in the same order if all of your Reference Order Numbers are the same.
The CSV template requires the following columns, in this order:
ReferenceOrderNumber: Your reference number for this order. If you don’t have internal order numbers, you can use a placeholder (e.g. 1000)
ReferenceOrderItemNumber: Your reference number for this order item. You can use a placeholder here as well. If you wish to submit one order with three items, the Reference Order Number should be the same in all three rows but the Order Item Numbers should be different. Here is an example of a CSV that contains two orders with different numbers of items:
ShippingMethod: We offer Standard and Expedited for almost all of our products as well as Overnight for a limited number of products. We recommend using Standard as the shipping method and to avoid using Overnight shipping if you are submitting orders that should be shipped to any military addresses and/or international addresses.
FirstName: The first name of the recipient for this order.
LastName: The last name of the recipient for this order.
ShippingLine1: The first address line for this order (IE. a building number and the name of the street)
ShippingLine2: The second address line for this order (IE. an apartment number)
City: The city for shipping this order.
State/Province: The state/province for shipping this order.
Zip: The zip/region code for shipping this order.
CountryCode: The two-letter country code.
ShippingEmail: The customer's email address. You can use your own instead if you haven't collected the customer's email.
ShippingPhone: The customer's phone number. You can use your own instead if you haven't collected the customer's number or just add a random sequence of numbers (IE. 1111111111)
FriendlySKU: The Gooten SKU (Stock Keeping Unit) of the product being ordered. For example, the SKU for the Gooten's white Bella 3001 t-shirt in size L with the print on both sides is Apparel-DTG-TShirt-Bella-3001-L-White-Mens-CFCB.
OutputURL: The URL to the design you want printed on the product. The image size needs to meet the required image size for a specific product and we highly recommend using Dropbox to store your designs and share the URLs. The URL link needs to be a direct link to the files so that we can access this. Please ensure that you have the correct link for the design of the image. If the product requires more than one image, like a double-sided product, include all of the URLs for the product on the same line like this: url1;url2;url3. No spaces are allowed.
Quantity: The quantity of this SKU you would like to order in this item.
ThumbnailURL: An optional field that contains the URL of the thumbnail image for this order item. You can use the same link as for the Output URL or just leave this field blank.
Here is a short guide for filling out and uploading a CSV file: