We know you might have a lot of questions regarding VIM but don't worry, we're here to help answer your questions!
You can find the most frequently asked questions and answers to them below.
How do I move up my status in VIM?
- Partners can gain a new status in VIM on a quarterly performance basis for the rest of the 2020 year.
When will I receive my first VIM status?
- Your first VIM status will be provided on October 1st, 2020 which will be based on your Q3 2020 spending.
How long does my VIM status last?
- Your VIM status will last through December 31st, 2021 after you’ve earned your VIM status in 2020.
I'm a Plus member, why am I not a Pro member?
- You need to meet the spending requirements for a Pro member to be eligible for the Pro status. The minimum quarterly spending required for the Pro member status is $25,000.
I'm a Plus member and I want Elite status. How do I get it?
- Similar to the above question, you must reach the spending threshold to qualify for the Elite status. The minimum quarterly spending required for the Elite member status is $100,000.
I'm a Plus member but I think I can qualify for the Pro member status if I move more orders to Gooten. Who can I talk to about this?
- If you're thinking about moving more of your orders to Gooten to hit a specific member status threshold, you can reach out to our Partnership team with the following form.
Can I use my excess spending amount from a previous period to qualify for a higher VIM status in the current period?
- No, you will not be able to carry over your excess spending amounts from the previous period to another qualifying period. The qualifying spending threshold for your next VIM status must come within the same qualifying period.
How frequently do you re-adjust statuses? For example, if I have a really good quarter with Gooten, can I move up immediately?
- If you qualify for the next VIM status within a quarter or by the end of the quarter, you will be upgraded to the next status immediately and your VIM status will have the expiration date of December 31st, 2021 after you’ve earned your VIM status in 2020.
- If you don't qualify for the next VIM status during the year and if you reach the expiration date, we will evaluate your spending level and assign you to your new VIM status accordingly.
- This could mean that you could downgrade to a lower VIM status if our spend levels weren’t maintained for your current VIM status.
Do I need to wait until the end of the quarter to get upgraded even if I meet the spending goal mid-quarter?
- You'll get upgraded immediately! Once you reach the spending goal towards the next VIM status, you'll be upgraded right away. The expiration date for your VIM status will last through December 31st, 2021 after you’ve earned your VIM status in 2020.
How do I track my progress to the next VIM status?
- You can view your progress to the next VIM status directly within the Gooten Admin starting October 1, 2020. You can find our VIM page on the profile tab in the Settings page of your Gooten Admin.
How do I know that I reached the next VIM status? Do I need to activate anything?
- We’ll send you an email to let you know that you reached the next VIM status. Plus, your VIM status within your Gooten Admin account will also reflect that change. You do not need to activate anything. You'll be upgraded within 3 business days when you reach the spending goals for the next VIM status.
Do I get assigned a VIM status as soon as I join Gooten?
- You do not get assigned a VIM status right away when you join Gooten. You will get assigned a VIM status once you spend at least $1 or more with us. Once we see that you have spent at least $1 or more in our system, we'll assign you a VIM status.
What benefits does an Insider member get?
- An insider member will get access to our Partner Support team's first response within 72 hours. You will also get access to our webinars and Q&A's with industry experts. You will be provided with our standard turnaround time and cut-off date information for Gooten. Finally, you'll get access to our campaign advice and education resources.
Are there pricing or shipping discounts as I move up in VIM Status?
- Our Pro and Elite members can contact their Partnership Manager for more information about special pricing or rebate programs available.
I qualify for the free sample credit, how much do I get and how do I use it?
- Sample credit is essentially used for products that you have not tried yet and would like to try.
- You need to reach out to our Partner Support team to get a quote on how much free sample credit you have available. If you are in a VIM status with a dedicated Partnership manager, please reach out to your Partnership manager for more information.
- To use your sample credit, you need to place an order with Gooten and submit a refund request for that order as long as it’s within your available free sample credit.
When are there new benefits added to the VIM statuses?
- As we roll out and develop this program for our partners, we're looking to evolve this and bring new benefits for our VIM partners to help you succeed! Stay on the lookout for our newsletters, blogs, social media and emails for the latest news on what's to come for VIM!