Levels of Partner Support

To ensure reliable and trustworthy service, we’ve put together an experienced team of support professionals who love what they do and are available to assist you from start to finish around-the-clock. We offer two different types of support to our partners:


Basic Email Partner Support

Basic Partner Support means that we communicate directly with you, the Partner, and you are responsible for the communications with your customers.

Basic Partner Support features:

  • Cost: Free

  • Order status, address changes and tracking assistance

  • Vendor and product-related questions

  • Misprints/Reprints

  • General Questions/Inquiries


White Label Premium Email Support

Our highly-trained support agents have years of experience in the print-on-demand industry and understand the intricacies of our vendor network, platform, and products. Let them work directly with your end customers as if our team is your team – support emails come from your company alias (printsupport@partnername.com) and we help your customers as if they were one of our own. Focus on what you do best and grow your business while we handle the rest.

Please keep in mind that the monthly cost is only dependent upon orders and not support requests.