Instructions
Follow this link - https://gootenaccounts.retool.com/embedded/public/512ccb97-1b9b-4b2d-be22-bd39463409b8/ - and log in using your Gooten Admin credentials.
The Multilevel and CBH accounts hierarchy sheet - https://docs.google.com/spreadsheets/d/15fqEaM4dFmku1Z5gHengZ21kOGjzmOp5dKQ-jzyHVG4/edit?gid=2108636627#gid=2108636627.
The example ticket - https://gooten.atlassian.net/browse/GSOPS-632.
Partner Support example tickets - https://gooten.zendesk.com/agent/tickets/362804; https://gooten.atlassian.net/browse/PR-173
Video recording - https://drive.google.com/file/d/1EkS9zf25eXcWF-EBglrpZbbVpzOWtHSh/view.
First Name |
Account owner first name |
Last Name |
Account owner last name |
Doesn’t have to be an email address - it can be just a regular username |
|
Password |
Add a generic Gooten password or a previously used password (Gooten2026!) |
Store URL |
https://[ShopifyDomain].myshopify.com |
Company Name |
Partner account name - how it will show up in Gooten admin |
Partner Group |
Leave empty for all accounts that don’t fall under FUJI or Sensaria group |
Select Partner Type |
Select between Regular partner, Child, or Parent account |
Partner's Parent Account |
If you selected “Child” in the previous field, here you determine the “Parent” you wish to nest it under |
Note: Creating the account does not automatically connect the Shopify store; it just prepopulates the URL provided. Partner still has to log in to it the regular way in the Hub.
One Live Media (OLM)
To check all partner accounts that are included in the OLM admin account, log in with the following partner credentials:
Username: olmadmin
Password: MerchCast2019
First Name |
Merch |
Last Name |
Cast |
[ShopifyDomain].merchcast |
|
Password |
MerchCast2025 |
Store URL |
https://[ShopifyDomain].myshopify.com |
Company Name |
MerchCast - [ShopifyDomain] (without - and other special characters and |
Partner Group |
*leave empty* |
Select Partner Type |
Child |
Partner's Parent Account |
Unless specified, use OLM Admin |
After we create an account, we should update the following:
- Billing address:
ONELIVE Billing
9600 Escarpment Blvd.
Suite 745-259
Austin, TX
78749
support@onelive.com
- Return address:
Under the Fulfillment settings, pick "Custom return address" and update it to:
Onelive Warehouse
4101 Smith School Rd, Bldg 3, #300
Attn Returns
Austin, TX
78744
support@onelive.com
- Order fulfillment settings:
Order Settings > select Fulfill Immediately.
- Update Credit terms:
Admin > Partners > Billing; change the following:
Partner is on Credit?: Yes - Credit terms
DocuSign Agreement Envelope ID: OLM account
- Update Product Pricing:
Check with Ivana before proceeding.
Admin > Partners > Product Pricing
Download the current pricing from the most recently created Merchcast account and upload it.
- Move the newly created child account to the OLM Admin parent:
- Update records shared with partner
Note: This document is being shared with the OLM Team, so please keep it up to date.
Global Merchandising
Global Merchandising is divided into two categories:
- Global Merchandising North America:
First Name |
client name |
Last Name |
Sparkart |
global+clientname@sparkart.com |
|
Password |
global+clientname2026! |
Store URL |
https://[ShopifyDomain].myshopify.com (it can be an Etsy store as well) |
Company Name |
Global Merchandising North America - Client Name |
Partner Group |
*leave empty* |
Select Partner Type |
Child |
Partner's Parent Account |
global@sparkart.com |
- And everything outside North America:
First Name |
Christopher |
Last Name |
Drinkwater |
Ask the partner to provide one |
|
Password |
global+clientname2026! |
Store URL |
https://[ShopifyDomain].myshopify.com (it can be an Etsy store as well) |
Company Name |
Global Merchandising - Client Name |
Partner Group |
*leave empty* |
Select Partner Type |
Child |
Partner's Parent Account |
Christopher@globalmerchservices.com |