If you've integrated one or multiple sales channels with Gooten through Order Desk, you can also offer personalized products to your customers and have them fulfilled through Gooten.
Unlike with the rest of our direct integrations, there is no need to enable the Hold Items for Personalization option in the Gooten Admin.
Once you have integrated with Order Desk and Gooten, you can create a rule that tells Order Desk to send all orders to Gooten and set them to the NeedsPersonalization status.
The rule that would control this action is set up in the following way:
- Rule Type: Order Rule
- Event: Order is Imported
The following details can then be submitted with each order as either checkout data or order metadata. To automate that step, you need to define the action after the order is imported.
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Actions: Set Order Metadata Value
- Field Name: needs_customization
- Field Value: 1
We suggest increasing the Pending time to give yourself more time to personalize your product before it's sent to production.
Once the order is in our system, you can further customize it. You can refer to this article for more detailed instructions on personalizing your orders once they are in the Gooten system and pushing them to production.