Annual sample credit is a benefit provided for our partners with the Plus, Pro, and Elite VIM status!
Sample credit is essentially used for products that you have not tried yet and would like to try. The amount of sample credit varies based on your VIM status.
You need to reach out to our Partner Support team to get a quote on how much free sample credit you have available. If you are in a VIM status with a dedicated Partnership manager, please reach out to your Partnership manager for more information.
To use your sample credit, you need to place an order with Gooten first and then submit a refund request for that order as long as it’s within your available free sample credit.
Using Sample Credit
1. Contact our Partner Support team or your Partnership manager to determine how much available sample credit that you have.
2. Place an order in the Gooten admin.
- To learn how to place an order, please visit the Place an order page.
3. Submit a refund support request in our Help Center for the order that you placed in the Gooten admin.
- As long as your refund support request is within your available sample credit, it should be processed and you will not be charged for the sample order.