Place an Order

There are several ways to place an order in the Gooten admin panel. You can either place an order for a sample for yourself or for your customers. All orders submitted this way will be charged to your credit card or PayPal account.

• Swatches and Samples
  • Submitting a Sample Order
• Place an Order using the Place an Order tab
  • 1. Create a New Product
  • 2. Saved Products
  • 3. Reorder Products
• Place an Order using the Product Hub.
• Place an Order using a CSV file

Swatches and Samples

Since we are a Print-on-Demand business, we do not print in-house, and we cannot offer fabric swatches. When ordering products, we recommend that you:

• Invest in samples before creating products in your store. 
  • Samples let you assess product quality and ensure it meets your expectations, and see if it is a good fit for your brand.
  • Samples are not free. You still have to pay for the sample, but it gives you an idea of the product.
• Use high-quality images when creating products.
  • Sample products that meet your requirements are good examples of the draft for your finalized product.
  • You could use it as a display item in your own online retail space by having a high-quality image sample product.

Submitting a Sample Order

Please be aware that sample orders are not free, and you will still be charged for them as normal orders when they are moved to production.

You can submit sample orders by selecting specific items to order as samples at the end of the Place an Order page process. Check out the section below to learn how to place an order.

1. Once you've gone through placing an order using the Place an Order page, you'll see sample checkboxes that are available for each item in your cart.

2. Use the checkbox to select which items you want to submit as samples.

• Samples are submitted per item rather than the entire order because you may only want a specific item submitted as a sample rather than all the items in an order.

3. After selecting your sample items, you can proceed to checkout and finish placing your order.

• After checking out, your selected items in the order will be submitted to our vendors as samples.

Place an Order using the Place an Order tab.

The easiest way to submit an order is by using our Place an Order tab. This form lets you create one-off orders, whether you're submitting them for yourself or on your customers' behalf.

To place an order this way, click on the Place an Order tab on the left side of your Gooten admin panel. This will allow you to select one of three available options. All three product categories can be used to place an order. 

1. Create a New Product

This option lets you create a new product from scratch. You can click on the Create a New Product option.

After adding one product to the cart, you can add more by using the Add more products to cart option to add more products or add existing ones to your order.

If you have already created one or more products in the Product Hub and want to order them, select the Saved Products option. This lets you add multiple products from different product categories you've created in your product hub to your cart quickly.

Saved products are displayed in sections that allow you to select one, more, or all the variants of product options available. It's also possible to combine different product categories if you decide to change your mind about some of the variants. To do this, you can unselect them before adding anything to the cart.  

If you have a wide variety of products in your Product Hub, you can use our search bar to make them easier to find. You can even sort the products by product title, date created, and date last modified. 

With this process, you can make all the necessary changes to the cart before submitting your order.

This option is available if you have previously placed an order with Gooten and you want to reorder it. To do this, select the Reorder Product option.

Even though you are reordering the same item, you have some options available to you if you want to change the reordered item:

• You can change the quantity of the products you're ordering.
• You can add or remove products from the cart.
• You can update the shipping address, change the shipping method, or cancel the order.

Products created in the product hub can be saved to your Gooten Storage for later use. You can also order items that you've published in your Shopify, Etsy, and WooCommerce stores directly from the product hub as well.

When ordering from the product hub, we offer the Edit Design option to change your product's design. This option lets you replace the artwork and change the design before adding it to your cart.

When you click Edit Design, you'll be taken back to the design page in the product hub to make your changes. You can also make changes to your design after adding the product to the cart, and you can add more products to your cart if you want. The page has a lot of flexibility, just as if you were creating a product from scratch.

Place an Order using a CSV file.

Orders to be shipped to a military address must be placed through your storefront (Etsy, Shopify, or WooCommerce). Our system cannot receive orders intended for military addresses unless they are received and created from your store. 

Check out our video guide on placing an order using a CSV file:

1. To perform a CSV bulk order, navigate to the CSV Order Import tab on the left-hand side.

2. Download the CSV template file, which is available on the page. This is essentially a template to help you enter the correct information for your order. 

3. Fill in the CSV template file with your order information. Please follow the guidelines below to ensure you've entered the information correctly.

• You can find an example of a filled-out CSV: GootenCSVOrderingTemplate - Sheet1.csv
• Here are the general conditions that need to be met before the orders can be successfully submitted:
  • The file you will be uploading must be in CSV format.
  • The first row includes the headers. Please do not edit any of the headers and keep them as the default.
  • Each row below the headers will include a separate order item.
  • Each order item submitted will be included in the same order if all of your Reference Order Numbers are the same.

The CSV template requires the following columns, in this order:

1. ReferenceOrderNumber: Your reference number for this order. If you don’t have internal order numbers, you can use a placeholder (e.g., 1000)

2. ReferenceOrderItemNumber: Your reference number for this order item. You can use a placeholder here as well. If you wish to submit one order with three items, the ReferenceOrderNumber should be the same in all three rows, but the ReferenceOrderItemNumber should be different. Here is an example of a CSV that contains two orders with different numbers of items:

   

3. ShippingMethod: We offer Standard and Expedited for almost all our products, and Overnight for a limited number. We recommend using Standard as the shipping method and avoiding Overnight shipping for orders to any international address.
4. FirstName: The first name of the recipient for this order.
5. LastName: The last name of the recipient for this order.
6. ShippingLine1: The first address line for this order (IE., a building number and the name of the street)
7. ShippingLine2: The second address line for this order (IE., an apartment number)
8. City: The city for shipping this order.
9. State/Province: The state/province for shipping this order.

10. Zip: The zip/region code for shipping this order. Note: If you are using Google Sheets, Microsoft Excel, or Numbers, please ensure that the cell format captures numbers that start with 0.

11. CountryCode: The two-letter country code.
12. ShippingEmail: The customer's email address. You can use your own instead if you haven't collected the customer's email.
13. ShippingPhone: The customer's phone number. You can use your own instead if you haven't collected the customer's number, or add a random sequence of numbers (i.e., 1111111111)
14. FriendlySKU: The Gooten SKU (Stock Keeping Unit) or the SKU of the product from the Product Hub for the product being ordered. For example, the SKU for Gooten's white Bella 3001 t-shirt in size L with the print on both sides is Apparel-DTG-TShirt-Bella-3001-L-White-Mens-CFCB.

15. OutputURL: The URL to the design you want to be printed on the product. The image size must meet the required size for a specific product, and we highly recommend using Dropbox to store your designs and share the URLs. The URL must be a direct link to the files so we can access them. Please ensure that you have the correct link for the image design. If the product requires more than one image, like a double-sided product, include all the product URLs on the same line: url1;url2;url3. No spaces are allowed.

    Replace  “https://www.dropbox.com/” with “https://dl.dropboxusercontent.com” and delete everything after .JPG/.PNG to get the correct link format. To find out the required image sizes, please check our Product Catalog.

16. Quantity: The quantity of this SKU you would like to order in this item.
17. ThumbnailURL: An optional field that contains the URL of the thumbnail image for this order item. You can use the same link as for the Output URL or leave this field blank. 
18. Personalize - A field that allows your order item to be flagged as a personalized item. For this column to work properly, you must enter this column as "true" or "false". This field applies the NeedsPersonalization status to the ordered item, allowing you to make personal changes before it is sent to production.

For the Friendly SKU column, you can enter the full Gooten SKU name or the SKU name you see directly in the product hub.

• If you are not using a Gooten SKU and are using an SKU from the product hub, you have the option to leave the OutputURL, ThumbnailURL, and Personalize columns blank.