If your order contains an out-of-stock item, we will offer you the option to change the SKU for that item. This option is typically available for temporarily out-of-stock products.
In specific scenarios, for apparel products that are temporarily out of stock, orders with the out-of-stock garments will be substituted with a like-for-like model whenever possible.
Change SKUs for out-of-stock products
1. Navigate to your order.
2. When viewing your individual order, you'll see an error message in the details section that notifies you that a product is out of stock. Look for the OutOfStockItem status, and if you scroll down to your product, you can see which product is out of stock.
3. Click on the Replace SKU button to change the SKUs for the out-of-stock products.
4. This will bring up a modal that displays all the other SKU variants you can use to replace the out-of-stock variant with another from the identical listing. You can just select the variant that you want to use as a replacement for your product.
- You will not be able to select the out-of-stock variant, and it will display an Out of Stock tooltip.
5. Click on the Save changes button once you are done.
NOTE: If the change SKU button is not there or you wish to use an alternative option to the ones displayed to avoid canceling the order, please note that you will have to cancel the original order (which will not be charged as it will not reach production), and create a manual order from your side with the preferred SKU.