For the manual approval process, Gooten reviews the images you submit for your first few orders to ensure they will print correctly. This process applies to all our new partners.
Once you sign up with Gooten, your first several orders will automatically be set to Needs Manual Approval, meaning our Partner Support Team will review them before they are pushed to production. Our support team will review the details of your image and order. We review the following:
- Image clarity issues
- The content of the material
- Image wrap issues
- Cropping issues
- Copyright infringement issues.
If an order does not match the correct image specifications, the image's integrity will be compromised. We will place the order on hold and reach out to you to have you edit the image to meet the product's specs.
If someone at Gooten has put your order on hold, it is mainly because our Support Team found something wrong with the image you submitted.
- The image was either too low quality, submitted with the wrong orientation, the wrong size, or had the potential to be cropped during production.
- You will receive an email from our support team explaining why the order is on hold and how to fix it. Please check your spam/junk folder to see if our email ended up there.
We aim to review and push orders sitting in the review queue into production within 24 business hours of the order submission date. If you submit your order on Friday, it will be reviewed on Monday or Tuesday at the latest (our offices are closed on weekends). Due to the number of submitted orders, the review time may increase during the peak season and before/during the holidays.
After your first 3-5 orders are successfully pushed into production, your account settings will automatically switch to automatic fulfillment. With this enabled, all your future orders will go into production without our review. They will remain in Pending status for a limited time and will then be automatically sent to production.
Important note: Gooten can extend this period if there is copyright infringement on a partner's account or if the content is not appropriate to ensure the correct policies are being implemented.