Returns

You can accept returns if the return address is your address. You can decide what to do with the returned item through this process. In this scenario, returned packages are only applied to US return addresses. 

Our vendors will accept returned orders if the return address is the vendor address.

Gooten does not accept returned orders.

• Set up a custom return address
• Return address printed on the shipping labels
• When an order is returned to our vendor

Set up a custom return address

Gooten allows you to set up and provide a custom return address for your orders, different from your business and billing address. This feature lets you manage customer returns promptly.

You can configure the address on the return label if your customer's order is undelivered and returned to that address. The custom return address can include your address details, your company name, and a different contact name. 

• If you don't configure a custom return address, we will use your current business address. 
• If you configure your custom return address, it will be used for our vendors' return labels. 

1. Navigate to the Fulfillment tab in your Settings page in the Gooten Admin.

2. Scroll down to the Return Address section and click on the Custom address option.

• By default, if you have not already set up a custom return address, we will use your business address. 

3. Once you've clicked this option, you can enter your custom return address. Fill in the fields with your address.

4. After you've filled in the new custom return address, click on the Save address button.

• Now, this custom address will be used as the location where your returned orders are sent. 

Return address printed on the shipping labels

If your business is located in the US, the address in your general settings will automatically be used as a return address.

We will use our vendor's address if your business address is not in the US.

When a package is returned to our vendor, we will send you a notification to verify the shipping address before having it re-shipped to the customer.

If a package is returned to our vendor for any reason below, you would be responsible for covering the re-shipping costs:

• An incorrect or incomplete shipping address was provided when placing the order
• Unclaimed package (the shipping address is correct)
• If you wish to change the address and send the package to a different address from the original address provided when ordering

Please note that if the order is submitted with an incorrect or incomplete address or is lost in transit and not returned to the vendor, we cannot issue a replacement at no cost.