Payment, pricing, and taxes

• Payment process 
• Currency rate conversion
• Taxes and customs duties with Gooten
  • Charging sales tax

Payment and pricing

Is there a membership fee or cost to use Gooten?

• There are no membership or hidden fees for using Gooten.

Where can I find your product prices?

• You can view pricing for all of our products in our "Where can I find product and shipping prices?" article.

How does product pricing work?

• The prices listed include the cost of the good + the cost to print your custom design. For example, you pay us the cost for a product with your design printed on the front. You can then sell that product for however much you want! You set your own margins and only pay Gooten to produce and ship the product. 

When will Gooten charge me?

• When a customer places an order through your store, you'll receive the direct payment from them into your Etsy, Shopify, or Woo account. Once the order is processed, Gooten will charge the order total (product + shipping) to your credit/debit card or your PayPal account.

Do I need to set up shipping costs for my products?

• If you decide to offer free shipping for your products in Shopify, you do not need to do so in Gooten. All of your Shopify orders sent to Gooten use the standard shipping option (unless you're using Advanced Shipping Rules), and we will charge you for standard shipping costs regardless of how much you charge your customers. We recommend using advanced shipping rules, which allow you to set your shipping prices.

Our system updates the Forex spot rate (the current exchange rate) daily, based on the actual rate, converting from USD to the desired currency.

All of our billing is in USD; the rate applied will always be the spot rate on the billing date.  If you are on credit terms and use PayPal to settle your bill weekly, there will be slight changes to the amounts billed. It will depend on the billing date vs. the payment date.  

Gooten will not collect taxes from your customers, as we provide the software that routes and powers your orders.

Gooten will begin charging sales tax on all orders for merchant partners in jurisdictions where they have crossed applicable sales tax thresholds. Gooten merchants who are registered or become registered as resellers (with a valid reseller certificate) will not be charged sales tax.

• If you would like to learn more about this, please view our Avalara partnership article that gives you more insight: Avalara's Partnership for Sales Tax

Each state has a sales tax nexus and its definition of “nexus,” which is essentially transactions your business is required to collect and remit taxes for. Sales tax nexus is when your business has a connection to the state.

• For physical in-person retailers, a nexus could be an office, a storage location, a location where you market your business, etc. In certain states, nexus can be as simple as spending 10 days physically in the state doing business (e.g., California).
• For most online retailers, they would have an economic nexus that connects them to a state. An economic nexus is meeting a certain sales threshold (dollar amount) within a state.

Since each state has different sales tax nexus definitions, it’s important that you are familiar with your local definitions and the sales tax nexus definitions for any state you ship to. A good rule of thumb is that if you collect sales taxes, you must remit those sales taxes to the state from which they were collected. 

To get a better understanding of the collection of taxes for eCommerce businesses, we recommend you read over this TaxJar guide.

Charging sales tax

When it comes to international orders, there is no general rule for when customs duties and taxes are applied, and this can differ from country to country. Some countries even require you to list the sales tax in the product price, like the UK. They can also depend on the limits, package value, and other factors specific to the product. Gooten is not responsible for covering these costs; they are typically covered by the recipient.

When setting or manually editing your retail prices, please keep in mind that customs agencies often calculate duties/fees based on the declared retail price.

If you're a Shopify user, Shopify provides you with two different options to charge taxes to your customers:

• You can charge taxes by having the taxes already included in the cost of the product
• You can charge taxes based on US Shipping rates

The first option is typically what our partners choose, and we recommend factoring in taxes into your margins.