- Configuring my Account
- Guide to Shipping & Setup Shipping Costs
- Set up the Advanced Shipping Rules App
- Set up Shopify Email Notifications
- Check out on Facebook and Instagram when connected to Shopify
Configuring my Account
To ensure that Gooten automatically receives and fulfills your orders and to avoid missed fulfillment orders, you should make sure to configure the following settings:
- Make sure you're capturing payment (we only get orders in Gooten when the Shopify system marks them as paid)
- If you do not collect your customers' emails and phone numbers at checkout, we will use a placeholder phone number and email address.
- Please make sure the Gooten product you're selling is available and hasn't been discontinued.
- Use shipping address validation tools (and please note that the shipping address can't be longer than 35 characters)
- Check which country your product ships to, as not all Gooten products ship to every country.
- Use payment methods supported by Gooten. These methods include credit cards, PayPal, and Stripe. We will process all paid orders from all Shopify plug-ins.
- Please make sure that Gooten is set as the fulfillment service for each variant you want to offer through us.
Shopify's Edit Order feature
Please note that some changes you make to products in existing Shopify orders may not be reflected in orders in the Gooten Admin panel. Once paid, the order will be added to our system and moved to the Pending Fulfillment status in the Shopify Admin. At this point, the number of changes you can make on Shopify will be limited. That said, Shopify will still allow you to add new items or change their quantities. However, please keep in mind that we cannot synchronize these order updates with the existing orders in our admin panel.
Guide to Shipping & Setup Shipping Costs
1. Selc Products and Variants
After you've decided on the general types of products you'd like to sell with Gooten, you need to choose which variants of those products will be available in your store. Because we have such an extensive, global network of vendors, many product variants exist, and their costs may vary.
You can filter these product variants and their corresponding costs by reviewing the pricing list in the product catalog. Please follow the steps in our article, "Where can I find product and shipping prices?" to do so.
2. Find Ship Prices
After you've figured out which products and variants you'd like to sell, take a look at our shipping pricing document to set a baseline price for what you'll charge your customers. You can check out the shipping prices in the Shipping Calculator.
If you plan to offer flat shipping rates for products such as apparel, infant items, or small accessories, please take a look at this article for pricing details.
If you are interested in offering your products internationally, please note that shipping costs are higher and delivery times are longer (up to 30 business days). Not all products are eligible for consolidated shipping (i.e., they ship in separate boxes and are delivered separately). We recommend that partners create a separate international shipping zone in Shopify if they anticipate many international orders. Doing so should help ensure your customers are adequately charged and aware of the delivery time fr mes.
3. Set up Retail Ship Prices in Shopify
Be aware that if shipping prices increase, Gooten does not automatically update your product prices to reflect the increase. If you would like to accommodate any shipping price increases in your product, make sure you manually update your product prices in your store.
There are four ways to tackle setting up Shopify shipping rates:
- Advanced Shipping Rules
The easiest option is to use Advanced Shipping Rules, an app that offers a seemingly endless list of shipping options. The best part is that they let you fetch rates directly from Gooten, and the work required to make it happen is minimal.
- Weight-based option
Gooten does not offer weight-based shipping as an option for setting up product shipping rates. We highly recommend using the Advanced Shipping Rules method above, as it's easy to set up.
- Shipping rates by product price
Shopify lets you set the shipping price based on the cost of orders you receive, so you can choose which price triggers each shipping rate.
- Free Shipping
Our partners use this option most commonly and recommend it. Including shipping costs in the product's price can remove another purchasing barrier between you and your customer. These products seem more attractive to customers, as it often happens that the shipping prices shown at checkout are the point at which potential customers drop off without finalizing the purchase.
Please know that if you're not using the Advanced Shipping Rules app, all your Shopify products will be fulfilled via the standard delivery method by default.
Set up the Advanced Shipping Rules App
Advanced Shipping Rules is an app that provides a seemingly endless list of shipping options for you to choose from. The best part is that they let you fetch rates directly from Gooten and set up shipping for your store in just a few minutes!
To start using this app, please follow the steps below:
- Go to the Shopify app store and install Gooten and the Advanced Shipping Rules apps.
- Create products in the Gooten Hub and publish them to your store.
- Once you've created the products, Gooten will automatically create a fulfillment service called "Gooten" and assign all Gooten products to it.
- In the Advanced Shipping Rules app, go to the Sync tab, and click Sync Fulfillment Services.
- On the app's main page, you'll now see a section for Gooten where you can manage the rates from Gooten. Gooten's rates will be automatically applied.
If you don't want to use all of the rates Gooten is offering (and we usually offer Standard and Expedited, while Overnight is also an option for a limited number of products), you'll have a choice of disabling the ones you don't need, and this can be done by following these steps:
- In the Advanced Shipping Rates app, next to the Gooten group, click Edit Rates
- Edit the rate you want to disable.
- In the top right, click on the red link 'Disable Method' option.
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Click Save
The method will still appear in the methods list (in your store's backend), but you will now see an orange Disabled badge next to it, and the customers won't see it as an option.
Additionally, you can change the rate title, add a percentage or flat rate markup (use a negative value to mark down), and add a free shipping override if you'd like.
Once you've made all the changes you want, you're ready to start selling!
Set up Shopify Email Notifications
Shopify automatically sends order confirmation emails to the person who placed the order. Once the order is marked as fulfilled, Shopify will automatically pull the shipping information from our system and send a shipping notification email to your customer.
Orders change from unfulfilled to fulfilled once the vendor ships tthemout. You can monitor the status of your orders by logging into your Gooten account. The Gooten Vendor Integration team also monitors all orders on our platform daily.
You can set these in your Shopify admin panel under the Notifications section on your Settings page.
We suggest enabling only one of the two options if you also choose to enable email notifications in Gooten. Your customers will receive messages from Shopify and Gooten (depending on how you set your notifications in the Gooten backend).
- For example, enable notifications from Shopify and disable notifications from Gooten:
However, we also recommend enabling Gooten email notifications to be sent directly to you, not the customer, so you can easily keep track of your orders.
If you would like multiple members of your team to receive the notifications, they can enable it in their Profile settings in the same way:
Check out on Facebook and Instagram when connected to Shopify.
If you have Meta's Facebook and Instagram installed in your store, please follow the steps below to make sure you have a seamless checkout process.
On June 5, 2023, Shopify announced that all newly created Shops in the United States will use Checkout with Facebook and Instagram. If your Shop was made before this date, you can activate the Checkout with Facebook or Instagram until April 24, 2024.
Here are the general guidelines:
- To sell on Facebook, your store must be located in a country where the Facebook Shop option is available. Also, you need an active Facebook page and a valid email address as your sender email.
- If your business is registered, you will be prompted to provide a valid tax registration number for each state where you operate a physical location. For this purpose, you can use your Social Security Number (SSN).
Please note that Shopify will determine the sales tax for the products you sell based on the tax number you provide. - After populating the shipping information, you must set the Standard Shipping Option in the shipping settings. You can also set up other shipping options, such as expedited.
- A return policy for orders placed on Facebook and Instagram must be added, guaranteeing that customers can return items within 30 days.
- Your Facebook account must be linked to a bank account so you can receive payments for orders you place.
To connect your bank account with your Facebook account, please follow these instructions:
Shopify admin > Settings > Payments > Go to Facebook > Enter your bank account information
- After the aforementioned steps are completed, Facebook can take up to 48 hours to approve them.
- All orders placed on Instagram and Facebook must be fulfilled within 30 days.
Once the order is shipped, you will need to update the customers with the relevant tracking links so they can track their deliveries.
All the requirements for this checkout method are decided by Meta since both Facebook and Instagram are Meta products.