Learn how to connect your Etsy store and start using Gooten with your Etsy shop!
- Connect my Etsy store
- Create new products
- Sync existing listings
- Edit Products - Gooten vs. Etsy
- Import time for Etsy orders
- Set up shipping
- Etsy Email Notifications
Connect my Etsy store
Connecting your store with us is quick and easy, following the steps below:
- Log into your Gooten account
- Go to the Product Hub
- Click on the Etsy button
- Add your store name and hit Connect
In case you want to connect an additional Etsy store, click on the Add Store button on the left-hand side of the screen and repeat the process, and you can add as many stores as you'd like. Please note that you cannot connect one Etsy store to multiple Gooten accounts.
Additionally, please check out a short video tutorial about connecting your Etsy store below:
Changing the name of your Etsy store
If you ever plan to change your store name on the Etsy Shop Manager, you must log-out of your Etsy store in the Gooten Admin and then proceed to log back into your Etsy store. This will essentially allow Gooten to update your Etsy store with the new name that you changed it to in the Etsy Shop Manager.
Create new products
Creating new products is easy! Open the Product Hub and click on the Etsy tab. Use the Add New Product button to create a new product and publish it on Etsy. We have recorded a brief video tutorial of this process:
Once you save your product, it will appear in your Etsy admin within seconds. In case you need to make any changes before publishing the product, make sure that you have the Push to store as draft option checked on the Save and Publish page before Saving the product.
Sync existing listings
If you already have some products in your Etsy store and you wish to sync them to Gooten, open the Etsy tab in your Product Hub and click on the Sync Product button. This action will take you to the product selection page, where you can choose which of the SKUs you wish to connect to each of the variants of your listing. For further instructions, please check this tutorial:
Note that it's not mandatory to connect all of the variants right away. If you wish to skip any of them, click on the Skip option:
Edit Products - Gooten vs. Etsy
In the Product Hub, you can change the name of the product listed in your Etsy store, its description, type, collection, and tags. You can also edit product prices within the Hub!
If you've published a product to your Etsy store and would like to make it unavailable for ordering, you can simply select the product and click Unpublish.
Additionally, while editing, you can adjust the image in any way or you can add a new image altogether. The design page is all yours. However, please note that you can't delete or add SKUs.
Scenarios when Etsy products are disconnecting from Gooten
You may notice that your products from your Etsy store are disconnecting with Gooten after making product changes in your Etsy Shop Manager. Below are some scenarios to keep in mind when making product changes in your Etsy Shop Manager that may or may not cause your product to disconnect.
Products in your Etsy store may lose their connection with Gooten if the options for your variants are changed (added/removed) in your Etsy Shop Manager.
Etsy variants depend on their options - if you add or remove an option within the product, Etsy’s backend will create a new variant ID. The variant ID that was previously connected to your product will no longer be valid and the connection between Gooten and your Etsy listing will be lost. The product will also be removed from your Product Hub, but you may use the Link Etsy Product button to connect it again and resurface the product in the Hub.
Please note that your products will be disconnected in the following scenarios:
- If you add a new option for the product variants in your Etsy Shop Manager
- If you remove an option from your listing’s variants in your Etsy Shop Manager.
Please note that even if you remove an option and add it again with the same name, the listing will remain disconnected
- If after creating and connecting the listing to us, you click on "I offer more than one" option in "Capacity", Etsy will save it as a new option for the product variant, thus disconnecting the product entirely from Gooten. If you don’t want to make the change, you can deselect "I offer more than one" and no updates will be made. Please see the screenshot below for a more detailed explanation:
Your products will not be disconnected if you:
- Update the name of an existing option in a product in Etsy Shop Manager (without removing or adding a new option)
- Add a new variant to a product in your Etsy Shop Manager (the newly added variant will be created, but not connected to us, you can connect it by going to the Product Hub, Etsy tab and clicking on the Sync Product button to connect it)
- Update shipping options, Product title, images, description, category, renewal options, other optional product info, section, tags, materials, production partners, SKU names, quantity, or prices for the product variants in Etsy Shop Manager.
Import time for Etsy orders
Orders that are imported from Etsy may take up to 24 hours to reach our system. Typically orders will enter our system within 2-4 hours. This processing time is dependent on the Etsy servers.
Set up shipping
Shipping methods and tracking
All orders submitted through our Etsy integration are submitted to Gooten automatically using our standard shipping method, and our shipping templates are automatically allocated. Tracking numbers are sent from Gooten to Etsy; however, please note that at the moment, there are some limitations to the process. As Etsy doesn’t allow the order to be partially fulfilled or have multiple tracking numbers submitted, as soon as one item in the order gets the tracking code, the whole order will be marked as completed and shipped on the Etsy end which will send the notification to you and the customer.
We suggest adding a note or a disclaimer on your end so that your customers would be aware that if they ordered more than one item, the products might come in multiple packages.
Shipping prices and templates
Our system will assign flat shipping prices to your Etsy product on the condition that flat shipping is available for the product in question or a non-flat rate price that can be found in the Shipping Calculator. Please note that in the latter case, the shipping price should be double-checked for each US state, as this template will assign the price for the 1st zone only. You may check the shipping price we will charge you and your customers for each product either in the Shipping Calculator or in the flat-rate document.
Shipping templates provided by Gooten have Expedited and Overnight method as well, but in order to enable these options, please navigate to your Etsy Shipping Settings and enable Shipping upgrades and then adjust the methods in Gooten shipping templates.
Be aware that if shipping prices increase, Gooten does not automatically update your prices for your products to accommodate the increased shipping prices. If you would like to accommodate any shipping price increases in your product, make sure that you manually update your product prices in your store.
This template will automatically pull our shipping rates. In addition, if you go to Your listing -> Shipping -> Shipping template and click on Edit, you will see the list of all countries and their shipping prices. Once your customer clicks on your product, they will see a shipping price for their country they registered on Etsy. If their country is not listed in our shipping template, upon viewing the listing they will see a notification that the product cannot be shipped to their country. Please note that you can have only one shipping template per Etsy listing, regardless of how many variants you have under it.
Supported shipping destinations
Etsy shipping options usually show only several shipping destinations, not including all of the countries listed in the back-end. In general, if a product in our catalog is available for Worldwide shipping, it can be shipped to almost anywhere, with a few exceptions that can be found here.
Free shipping option
If you decide to offer free shipping you can do so by changing the fixed rate in the Gooten shipping template to the "Free shipping" option, and then build the shipping fee into the retail product price. We suggest that you check our US shipping fees before updating your product pricing and note the shipping cost for each item so that you are not undercharging your customers. Alternatively, you can use Etsy's Smart Pricing Tool which will help with adjusting your item prices to recover shipping.
Once the order is dispatched, tracking numbers are sent from Gooten to Etsy; however, please note that at the moment, there are some limitations to the process. As Etsy doesn’t allow the order to be partially fulfilled or have multiple tracking numbers submitted, as soon as one item in the order gets the tracking code, the whole order will be marked as completed and shipped on the Etsy end which will send the notification to you and the customer.
Etsy Email Notifications
Etsy automatically sends order confirmation emails to whoever places the order. Once the order is marked as fulfilled in our system, Etsy will automatically pull the shipping information from our system and send a shipping notification email to your customer.
There is an option to set up email notifications that are sent from Gooten but if you have set up email notifications both from Gooten and from the Etsy platform, your customer will be receiving duplicate shipping notification emails. We suggest enabling email notifications for only one of those two options.