For the manual approval process, Gooten reviews the images you submit for your first few orders to ensure they will print correctly. This process applies to all our new partners.
Once you sign up with Gooten, your first several orders will automatically be set to Needs Manual Approval. This means that they will be reviewed by our Partner Support Team before being pushed to production. Our support team will review the details of your image and order. We'll review the following:
- Image clarity issues
- The content of the material
- Image wrap issues
- Cropping issues
- Copyright infringement issues.
If an order does not match the correct image specifications, it will affect the integrity of the image. We will place the order on hold and contact you to edit the image to fit the product's specs.
If someone at Gooten has put your order on hold, it is mostly because our Support Team found something wrong with the image you submitted.
- The image was either too low quality, submitted with incorrect orientation, had the wrong size, or had the potential of being cropped during production.
- You will receive an email from our support team explaining why the order is on hold and how to fix it. Please make sure to check your spam/junk folder to see if our email ended up there.
We aim to review and push orders sitting in the review queue into production within 24 business hours of the order submission date. If your order is submitted on Friday, it will be reviewed on Monday or Tuesday at the latest (our offices are closed during the weekend). Due to the number of submitted orders, the review time may increase during the peak season and prior to/during the holidays.
After your first 3-5 orders have been successfully pushed into production, your account settings will be automatically switched to automatic fulfillment. With this enabled, all of your future orders will go into production without being reviewed by us. They will stay in the Pending status for a limited amount of time and afterward will be sent to production automatically.
Important note: Gooten can extend this period if there is copyright infringement on a partner's account or if the content is not appropriate to ensure the correct policies are being implemented.