While 95% of Gooten orders are produced within the production timelines, a few cases may fall outside the expected production window, resulting in delays.
| Reason for delay | Details |
| The product failed quality control | Manufacturers will immediately reprint an item if it fails quality control. This reprint process may create a 1-2 business day delay as the vendor rechecks the image file, ensures their equipment is in good working order, and pushes the reprint through. |
| Blank products are on back-order | Our vendors keep inventory on hand for our most popular colors, models, and sizes of apparel. Occasionally, a vendor may have trouble locating additional stock when supplies run low. |
Why has my order not arrived for the holidays (Christmas, Thanksgiving, etc.)?
During high-volume seasons, like Christmas and Thanksgiving, order volumes may double or triple. Our vendors staff up to accommodate these order volumes, but you may still experience 1-2 business-day production delays on occasion.
Why was my second order submitted and shipped, but my first order hasn't been shipped yet?
Please be aware that not all orders are shipped in the order they were placed. Orders may have variances that affect their production times, resulting in different shipping times. The most common scenarios that might cause orders not to be shipped chronologically are:
- Your order most likely failed quality control, and the manufacturer is reprinting it.
- Your order is being printed in different manufacturing facilities, resulting in different production times.