Offering customizable products

Offering customizable products in your store by following these simple steps.

Enable Holding Items for Customization and set up an increased Pending time to give yourself time to customize your product before being sent to production

These are the steps to follow if you're selling custom products on Shopify, Etsy, or WooCommerce, and you're using Gooten to automate the order fulfillment.

1. Connect your store to Gooten.

2. Navigate to the Fulfillment tab in the Settings page.

3. Create products or sync existing ones via the Product Hub from your Shopify, Etsy, or WooCommerce stores. You can use any image you want as a placeholder for these products as you'll be editing your images before they go into production.

• Please note that we recommend using easily distinguishable placeholder images to avoid mixing the custom orders up with the regular ones.

4. After you link products to us and the orders start flowing into Gooten, you'll be able to view them on the Orders page.

5. Your account must be set to immediate fulfillment for the customization process to work. You can find more information about this setting here.

6. All of your Shopify orders (both customizable and regular ones) will automatically go into the NeedsCustomization status. Orders will remain in this status until the image is changed or you push the order into production.

Sending items to production

Customizable Items: 

1. Click into an order from the Gooten Orders page.
2. Navigate to the Images tab.
3. Click the Upload Custom Image button.
4. Add as many custom images to that order as you need (You'll be able to add custom images for each product's print space or for multiple items within the order).
5. When you're done updating images for an order, navigate to the Status tab and select the items you want to move to production.
6. Change the status of these items to Send to Production.

Non-Customizable Items:

For orders that don't require custom artwork, please follow these steps to send the order into production:

1. Click into an order from the Gooten Orders page.
2. Navigate to the Status tab
3. Select the items that you want to send to production.
4. Change the status of these items to Send to Production.

If you have multiple orders not requiring customization, you can send them to production in bulk:

It's not necessary to re-upload the image into an order that doesn't require customization. Standard orders will sit in the NeedsCustomization status until you push them into production.